Terms & Conditions

Last updated: 2nd of August, 2025.

Welcome to Cristof. These terms and conditions outline the rules and regulations for using our website (cristof.co.uk) and purchasing from our store. By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions. If you don’t agree, please do not use the site.

1. About Us

Cristof is a UK-based jewelry brand trading under Talks Media Group. registered in England & Wales.

Registered Address: Compass House, Chivers Way, Histon, Cambridge CB24 9AD
Company Number: 13108861
Email: hello@cristof.co.uk

2. Using Our Website

You agree not to misuse the site in any way — no hacking, scraping, or using it for unlawful or harmful purposes.

We aim to keep everything accurate and up-to-date, but we can’t guarantee that product descriptions, pricing, or content will always be free from errors. We reserve the right to correct any errors, change or update information, and cancel orders if needed — even after an order has been placed.

3. Orders & Payments

All orders are subject to availability and price confirmation.
Payment must be received in full before dispatch.
We accept all major credit/debit cards and PayPal. All transactions are secure.

Once your order is placed, you’ll receive a confirmation email. Dispatch times may vary depending on stock and any unforeseen delays (postal strikes, customs, etc.).

4. Shipping

We offer both UK and international delivery. Shipping options and estimated times are shown at checkout.

Please note: Cristof is not responsible for customs charges or taxes on international orders.

5. Returns & Exchanges

Changed your mind? No worries.

You have 30 days from receiving your item to return it for a refund or exchange.
Items must be unused, unworn, and in original packaging.
We cannot accept returns on earrings unless faulty (for hygiene reasons).

Return postage is the buyer’s responsibility unless the item is faulty or incorrect. For full return details, visit our Returns Policy page.

6. Faulty or Damaged Items

We carefully inspect everything before it goes out, but if your item arrives damaged or faulty, contact us at hello@cristof.co.uk within 7 days. We’ll sort it — repair, replace, or refund.

7. Intellectual Property

All content on cristof.co.uk — including logos, product images, text, and design — belongs to Cristof Ltd. Don’t copy, edit, or use our content without written permission.

8. Privacy

We respect your privacy. Your data is stored securely and never sold to third parties. For more info, check out our Privacy Policy.

9. Liability

Cristof Ltd is not liable for any indirect, incidental, or consequential damages from using our site or products. That said, nothing in these terms limits liability for death or personal injury caused by negligence or fraud.

10. Governing Law

These terms are governed by English law. Any disputes will be handled by the courts of England and Wales.

11. Updates

We may update these Terms occasionally. Changes will appear here, so check back before placing an order.

If you have any questions, contact us at hello@cristof.co.uk.